Shipping Policy

Last Updated: December 12, 2024

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Welcome to Priyal Mobile Accessories! We are committed to delivering your electronics and accessories promptly and securely. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website, priyalmobile.com. Please read this policy carefully to understand our shipping practices.

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1. Order Processing Time

• Order Confirmation: Upon placing an order, you will receive an order confirmation email with your order details.

• Processing Duration: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after the order is placed.

• Preparation for Shipment: During high demand periods or promotional sales, processing times may extend slightly. We will notify you of any significant delays.

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2. Shipping Methods and Delivery Timeframes

We offer reliable shipping options to ensure your products reach you safely and promptly.

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2.1. Standard Shipping

• Delivery Time: 3-7 business days within Gujarat, India.

• Service Providers: We partner with reputable courier services to ensure timely and secure deliveries.

• Tracking: A tracking number will be provided once your order is shipped, allowing you to monitor the status of your delivery.

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2.2. Express Shipping

• Delivery Time: 1-3 business days within Gujarat, India.

• Service Providers: Available through select courier partners for faster delivery.

• Additional Charges: Express shipping incurs an additional fee, which will be calculated at checkout based on your location and order size.

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2.3. Pickup Options

• Store Pickup: Currently, we do not offer in-store pickup options. All orders are shipped directly to the provided delivery address.

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3. Shipping Costs

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Shipping costs are calculated based on the weight, dimensions of the package, shipping method selected, and the delivery location.

• Free Shipping: Free for all orders across India.

• International Shipping: Currently, we only ship within India. We do not offer international shipping services at this time.

4. Shipment Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number and a link to track your package online. You can monitor the progress of your delivery through the courier’s tracking portal.

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5. Delivery Address

• Accuracy: It is your responsibility to provide a complete and accurate shipping address. Please ensure all details are correct to avoid delays or misdelivery.

• Changes: If you need to change your delivery address after placing an order, contact us immediately at WhatsApp: +91 97722 87995 or Email: support@priyalmobile.com. Address changes can only be made if the order has not yet been dispatched.

6. Delivery Issues

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6.1. Delayed Delivery

While we strive to ensure timely deliveries, delays can occasionally occur due to unforeseen circumstances such as weather conditions, courier issues, or logistical challenges. If your order is significantly delayed, please contact our customer support for assistance.

6.2. Damaged or Defective Items

If your order arrives damaged or defective:

1. Contact Us: Immediately notify us via WhatsApp: +91 97722 87995 or Email: contact.priyal.mobile@gmail.com with your order number and details of the damage or defect.

2. Proof of Damage: Provide clear photos or videos showing the damage or defect.

3. Resolution: Once verified, we will arrange for a replacement, repair, or refund as per our Refund Policy.

6.3. Lost or Missing Packages

If your package is lost in transit:

1. Verification: Confirm with the courier service using your tracking number.

2. Contact Us: Notify us if the courier confirms the loss.

3. Resolution: We will initiate a replacement shipment or process a refund based on product availability and your preference.

7. Shipping Restrictions

We currently ship only within India. We do not offer shipping to P.O. Boxes, APO/FPO addresses, or international locations.

8. Packaging

We take utmost care in packaging your products to ensure they arrive in perfect condition. All items are securely packed in their original packaging with appropriate cushioning to prevent damage during transit.

9. Customs, Duties, and Taxes

Since we ship exclusively within India, all applicable taxes are included in the product prices displayed on our website. There are no additional customs duties or import taxes for domestic shipments.

10. Contact Information

For any questions, concerns, or assistance regarding our Shipping Policy, please reach out to us:

• WhatsApp: +91 97722 87995

• Email: support@priyalmobile.com

• Physical Address:

  Priyal Mobile
  Shop Number M-19, Baroda Mobile Market,
  Ved Transcube Plaza, Central Bus Depot,
  Railway Station Road, Vadodara - 390020,
  Gujarat, India

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11. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website, with an updated revision date at the top of this page. We encourage you to review this policy periodically to stay informed about our shipping practices.

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12. Acceptance of Terms

By placing an order with Priyal Mobile, you agree to the terms and conditions outlined in this Shipping Policy. If you do not agree with any part of this policy, please refrain from making a purchase on our website.